Vulnerability 2025 Conference:
Responding to the FCA Review
2nd April 2025
Shoosmiths, 1 Bow Churchyard,
City of London, London EC4M 9DQ
The Collaboration Network is pleased to have partnered with Money Advice Trust for this event, titled Vulnerability 2025 Conference: Responding to the FCA Review.
This conference blends keynote speakers, group discussions, and practical workshops into one event. Participants drawn from financial services, lived experience backgrounds, and other key sectors will decide on the issues that they want to explore in-depth, with the Financial Conduct Authority taking questions and observations throughout the day.
Expressions of interest to attend this event. There will be limited capacity and we will be prioritising practitioner firms. The cost of attending will be £250 plus VAT. We will contact you with a payment link if you are invited to attend.
Agenda
09:00 Registration opens | Networking
09:30 First impressions: taking stock of the FCA review
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Consumer | Firm | Trade Body | Firm
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New Poll Findings
10:15 Your impressions: what did we make of the FCA’s review?
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Facilitated debate
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Questions for the FCA
11:00 Break
11:10 Turning review into reality: improving support and understanding
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Keynote: design that prevents harm (tools to take and use tomorrow)
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participant experience: how will you design better in 2025?
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FCA reflections
12:10 Turning review into reality: skills for all
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Keynote: how to build a vulnerability skills ladder so everyone is ‘customer-thinking’
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Participant experience: how will you build your own skill ladder in 2025
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FCA reflections
13:00 Lunch
13:45 'Ultimately…it’s all about the outcomes' - measures and experience
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Keynote: how to build a real vulnerability outcome measure
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Participant experience: how will you build your outcomes in 2025?
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FCA reflections
14:45 Ask Us Anything: FCA + vulnerability commentators
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Facilitated Q&A with the FCA and selected guests
15:30 End-note: Speaker to be announced shortly
15:45 Close
The Venue
Vulnerability 2025 Conference:
Responding to the FCA Review
2nd April 2025
Shoosmiths, 1 Bow Churchyard, City of London,
London, EC4M 9DQ
How to Book?
Expressions of interest to attend this event. There will be limited capacity and we will be prioritising practitioner firms. The cost of attending will be £250 plus VAT. We will contact you with a payment link if you are invited to attend.
